Refund Policy

We want you to be satisfied with your order. If something isn't right, please contact us at ynshmool@gmail.com and we will review your request.

Damaged, defective, or incorrect items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, contact us at ynshmool@gmail.com within 30 days of delivery. Include your order number, a brief description of the issue, and photos where applicable. We will review your claim and notify you whether it has been approved. If approved, we will either send a replacement or issue a refund for the affected items, and we will let you know if any further action is needed for the original item. Approved replacements typically ship within 3 business days.

Lost packages

If your package has not arrived, contact us at ynshmool@gmail.com no later than 30 days after the estimated delivery date. We will review your claim and, if approved, send a replacement or issue a refund for the affected items.

Opened products

For health and safety reasons, opened products cannot be returned. If you are dissatisfied with your purchase, please contact us at ynshmool@gmail.com with your order number and a description of your concern. Refund requests are reviewed individually and are not guaranteed, except where required by law.

Unopened products

If you would like to return an unopened item with the safety seal intact and in its original packaging, contact us at ynshmool@gmail.com within 30 days of delivery. Please do not send any items back without contacting us first, as returns sent without approval cannot be accepted. Return requests are reviewed individually. If your request is approved, we will provide return instructions. Return shipping costs are the customer's responsibility.

Exchanges

We do not offer direct exchanges. If you would like a different product, please place a separate order. Unopened items may be eligible for return as described above.

Order cancellations

Cancellation requests must be received before your order begins processing. Cancellation is not guaranteed. Once an order is being prepared or has shipped, it can no longer be cancelled.

Cases we cannot refund or replace

We are unable to issue a refund or replacement in the following cases:

  • Incorrect or incomplete address: If the address provided is insufficient for the carrier, the package will be returned to our fulfillment center. Once you confirm a corrected address, we can reship the order at your expense.
  • Unclaimed packages: Packages that go unclaimed are returned to our fulfillment center. Reshipment is available at your expense.
  • Customs rejection: We cannot issue a refund for packages returned due to customs rejection. Customs duties, taxes, and import fees are the recipient's responsibility.
  • Undeliverable international packages: International orders that cannot be delivered for reasons attributable to the recipient may be abandoned or destroyed by the carrier. In these cases, we are unable to offer a refund, reshipment, or replacement. Such reasons include an incorrect address, a missing or incorrect phone number, refusal, or unpaid import duties or taxes.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. To use this right, contact us at ynshmool@gmail.com within that period, and we will provide return instructions. Returned items must be unopened, with the safety seal intact and in their original packaging, along with proof of purchase. For health protection and hygiene reasons, sealed products that have been opened after delivery cannot be returned. Return shipping costs are the customer's responsibility. To exercise this right, you must accept delivery of your order. Refusing delivery does not count as a valid cancellation and may result in the loss of your right to a refund.

Refunds

Approved refunds are issued to your original payment method. Original shipping and fulfillment fees are non-refundable. For order issues, the refund is issued after your claim is approved. For returns, the refund is issued after we receive and approve the returned item. Please allow a few business days for processing, as your bank or credit card company may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ynshmool@gmail.com.